.png)
About the Role
� Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
� Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
� Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
� Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
� Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
� Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
� Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of):
o Collating of Communication/Process Updates
o Real Time Adherence
o Attendance Issues
o Updating of individual�s HR files
� Return to Work
� To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
� Responsible for verification and authorisation of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
� Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
� Provision of 2-way feedback to Team Manager/Operations Manager
� Conduct daily huddles to provide process updates and share process scores
� Act as a back-up Team Manager in his/her absence
� Identify areas for improvement. Adds value and improves customer Service
� Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance.
Requirements
About the Company
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity